FuseDesk vs. MSP Manager: Which is Best? - Wheelhouse

FuseDesk vs. MSP Manager: Which is Best?

FuseDesk vs. MSP Manager Best Overall: MSP Manager

In our comparison of FuseDesk vs. MSP Manager, MSP Manager is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:
MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:

Pricing

FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year
MSP Manager Pricing
Price Range
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* Vendor does not share prices.

Features

FuseDesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions

Pros & Cons

FuseDesk Pros & Cons
Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.
MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • Blurriness on the user's screen when remoting in
  • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Reviews

FuseDesk Reviews
Top Favorable Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Top Critical Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
E
Erin
Reviewed on Jul 2, 2021

SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Alternatives

FuseDesk Alternatives
MSP Manager Alternatives
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FuseDesk vs. MSP Manager: Detailed Comparison

FuseDesk vs. MSP Manager Top Ratings & Reviews: MSP Manager

In our rating and review comparison of FuseDesk vs. MSP Manager, MSP Manager has 22 user reviews and FuseDesk has 1. The average star rating for MSP Manager is 4.22 while FuseDesk has an average rating of 4. MSP Manager has more positive reviews than FuseDesk. Comparing FuseDesk vs. MSP Manager reviews, MSP Manager has stronger overall reviews.

FuseDesk vs. MSP Manager Best Features & Functionality: MSP Manager

FuseDesk vs. MSP Manager both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Accounting Features, Document Management, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Third-Party Integrations. In our feature comparison of FuseDesk vs. MSP Manager, MSP Manager offers more of the most popular features and tools than FuseDesk.

FuseDesk vs. MSP Manager Best Pricing: MSP Manager

In our pricing comparison of FuseDesk vs. MSP Manager, MSP Manager's pricing starts at N/A/month and is more affordable compared to MSP Manager's starting cost of N/A/month.

FuseDesk vs. MSP Manager Best Usability: MSP Manager

Our comparison of FuseDesk vs. MSP Manager shows that MSP Manager scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. FuseDesk scores higher in , but MSP Manager has the best scores overall for system usability.

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