Five9 vs. Mitel: Which is Best? - Wheelhouse

Five9 vs. Mitel: Which is Best?

Five9 vs. Mitel Best Overall: Five9

In our comparison of Five9 vs. Mitel, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Five9 Quick Info
WH Score:
8.5
Pricing Score:
8.0
Feature Score:
7.9
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Five9 Pricing
Price Range
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* Vendor does not share prices.

Mitel Pricing
Price Range
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* Vendor does not share prices.

Features

Five9 Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Omnichannel Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Omnichannel Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics

Pros & Cons

Five9 Pros & Cons
Pros
  • The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Cons
  • How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

Five9 Reviews
Top Favorable Review
S
Salvatore
Reviewed on Jul 2, 2021

While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.

The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.

Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.

Top Critical Review
D
Debora
Reviewed on Jul 2, 2021

Call quality is good and consistent.

How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

Five9 Alternatives
Mitel Alternatives
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Five9 vs. Mitel: Detailed Comparison

Five9 vs. Mitel Top Ratings & Reviews: Five9

In our rating and review comparison of Five9 vs. Mitel, Five9 has 72 user reviews and Mitel has 27. The average star rating for Five9 is 4.31 while Mitel has an average rating of 4.18. Five9 has more positive reviews than Mitel. Comparing Five9 vs. Mitel reviews, Five9 has stronger overall reviews.

Five9 vs. Mitel Best Features & Functionality: Five9

Five9 vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Five9 vs. Mitel, Five9 offers more of the most popular features and tools than Mitel.

Five9 vs. Mitel Best Pricing: Mitel

In our pricing comparison of Five9 vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

Five9 vs. Mitel Best Usability: Five9

Our comparison of Five9 vs. Mitel shows that Five9 scores higher in usability for ease of use, meets requirements, setup & support, quality of support. Mitel scores higher in learning curve, ease of admin, but Five9 has the best scores overall for system usability.

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