In our comparison of Evolve IP vs. GoToConnect, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
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In our rating and review comparison of Evolve IP vs. GoToConnect, GoToConnect has 35 user reviews and Evolve IP has 3. The average star rating for GoToConnect is 4.45 while Evolve IP has an average rating of 2.33. GoToConnect has more positive reviews than Evolve IP. Comparing Evolve IP vs. GoToConnect reviews, GoToConnect has stronger overall reviews.
Evolve IP vs. GoToConnect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Language & Speech, Customizable Items, Drag-and-Drop Builders/Designers, Workflow Automation, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service. In our feature comparison of Evolve IP vs. GoToConnect, Evolve IP offers more of the most popular features and tools than GoToConnect.
In our pricing comparison of Evolve IP vs. GoToConnect, GoToConnect's pricing starts at $27/month and is more affordable compared to GoToConnect's starting cost of $27/month.
Our comparison of Evolve IP vs. GoToConnect shows that Evolve IP scores higher in usability for ease of use, meets requirements, setup & support. GoToConnect scores higher in learning curve, quality of support, ease of admin, but Evolve IP has the best scores overall for system usability.
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