Avaya UCaaS vs. EZTalks: Which is Best? - Wheelhouse

Avaya UCaaS vs. EZTalks: Which is Best?

Avaya UCaaS vs. EZTalks Best Overall: EZTalks

In our comparison of Avaya UCaaS vs. EZTalks, EZTalks is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya UCaaS Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
7.7
Company Size:All Sizes
Platforms:
EZTalks Quick Info
WH Score:
8.8
Pricing Score:
8.6
Feature Score:
8.8
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

Avaya UCaaS Pricing
Price Range
Contact Us

* Vendor does not share prices.

EZTalks Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Avaya UCaaS Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
EZTalks Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer

Pros & Cons

Avaya UCaaS Pros & Cons
Pros
  • The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
Cons
  • A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
EZTalks Pros & Cons
Pros
  • The pricing is reasonable, despite experiencing some connectivity issues with their website.
Cons
  • The free version haslimited functionality.

Reviews

Avaya UCaaS Reviews
Top Favorable Review
S
Susanna
Reviewed on Jul 2, 2021

The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.

The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.

The product does not work with any telecom provider, limiting its compatibility.

Top Critical Review
A
Anna
Reviewed on Jul 2, 2021

The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.

Easy-to-use interface complemented by readily available documentation.

A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.

EZTalks Reviews
Top Favorable Review
J
Jeffrey
Reviewed on Jul 2, 2021

Unfortunately, due to the communication issues caused by the product's malfunction, I have been unable to communicate with my colleagues."

The pricing is reasonable, despite experiencing some connectivity issues with their website.

There are several issues I have encountered recently. Firstly, when trying to sign in to the eztalks platform, a "502 bad Gateway" error message appears, preventing me from joining meetings

Top Critical Review
T
Thomas
Reviewed on Jul 2, 2021

The design, set up, and ease of use are great.

The free version haslimited functionality.

Alternatives

Avaya UCaaS Alternatives
EZTalks Alternatives
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Avaya UCaaS vs. EZTalks: Detailed Comparison

Avaya UCaaS vs. EZTalks Top Ratings & Reviews: Avaya UCaaS

In our rating and review comparison of Avaya UCaaS vs. EZTalks, Avaya UCaaS has 23 user reviews and EZTalks has 16. The average star rating for Avaya UCaaS is 4.26 while EZTalks has an average rating of 3.75. Avaya UCaaS has more positive reviews than EZTalks. Comparing Avaya UCaaS vs. EZTalks reviews, Avaya UCaaS has stronger overall reviews.

Avaya UCaaS vs. EZTalks Best Features & Functionality: EZTalks

Avaya UCaaS vs. EZTalks both offer a strong set of features and functionality including Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Reporting & Analytics, Collaboration Tools, Document Management, Customizable Items, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Disaster Recovery, Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service, Supported Channels. In our feature comparison of Avaya UCaaS vs. EZTalks, EZTalks offers more of the most popular features and tools than Avaya UCaaS.

Avaya UCaaS vs. EZTalks Best Pricing: EZTalks

In our pricing comparison of Avaya UCaaS vs. EZTalks, EZTalks's pricing starts at N/A/month and is more affordable compared to EZTalks's starting cost of N/A/month.

Avaya UCaaS vs. EZTalks Best Usability: EZTalks

Our comparison of Avaya UCaaS vs. EZTalks shows that EZTalks scores higher in usability for ease of use, meets requirements, quality of support, ease of admin. Avaya UCaaS scores higher in learning curve, setup & support, but EZTalks has the best scores overall for system usability.

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