In our comparison of Avaya Experience Platform vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Add suggested to comparison
In our rating and review comparison of Avaya Experience Platform vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Avaya Experience Platform has 12. The average star rating for Zendesk Suite is 4.50 while Avaya Experience Platform has an average rating of 4.33. Zendesk Suite has more positive reviews than Avaya Experience Platform. Comparing Avaya Experience Platform vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Avaya Experience Platform vs. Zendesk Suite both offer a strong set of features and functionality including Campaign Types, Contact Management, Helpdesk Features, Phone System Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, Document Management, Portal Types, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Avaya Experience Platform vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Avaya Experience Platform.
In our pricing comparison of Avaya Experience Platform vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Avaya Experience Platform vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for meets requirements, learning curve, setup & support, quality of support. Avaya Experience Platform scores higher in ease of use, ease of admin, but Zendesk Suite has the best scores overall for system usability.
Get your personalized recommendations now.
