In our comparison of Avaya Experience Platform vs. Hermes360, Avaya Experience Platform is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
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In our rating and review comparison of Avaya Experience Platform vs. Hermes360, Hermes360 has 1 user reviews and Avaya Experience Platform has 12. The average star rating for Hermes360 is 5 while Avaya Experience Platform has an average rating of 4.33. Hermes360 has more positive reviews than Avaya Experience Platform. Comparing Avaya Experience Platform vs. Hermes360 reviews, Hermes360 has stronger overall reviews.
Avaya Experience Platform vs. Hermes360 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Systems/Administrative, Workforce Optimization, Supported Technologies, After-Sales Service. In our feature comparison of Avaya Experience Platform vs. Hermes360, Avaya Experience Platform offers more of the most popular features and tools than Hermes360.
In our pricing comparison of Avaya Experience Platform vs. Hermes360, Hermes360's pricing starts at N/A/month and is more affordable compared to Hermes360's starting cost of N/A/month.
Our comparison of Avaya Experience Platform vs. Hermes360 shows that Avaya Experience Platform scores higher in usability for ease of use, learning curve, ease of admin. Hermes360 scores higher in meets requirements, but Avaya Experience Platform has the best scores overall for system usability.
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