In our comparison of Avaya Experience Platform vs. Freshdesk, Avaya Experience Platform is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Freshdesk has allowed you to provide customer support by managing incoming emails and calls. Moreover, it has streamlined your ticketing system by organizing tickets into different folders, ultimately making your work easier.
Freshdesk stands out for its ability to categorize and manage tickets efficiently. Additionally, it offers various communication channels such as email, chat, and phone.
While Freshdesk is a good product overall, its interface is too simplistic for your liking.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
Freshdesk helps users automate tasks, reduce ticket volume with a knowledge base, and generate reports for decision-making and service improvement. As a result, users can optimize their workflows, save time and resources, and enhance their service quality.
The top feature of Freshdesk is its user-friendly ticket system that suits both startups and larger companies worldwide. Its interface is highly intuitive, and it offers robust automation capabilities for ticket assignments, time-triggered actions, and notifications, among others. These functions enable users to save time on daily tasks, and generate and schedule reports based on various categories.
One disadvantage of Freshdesk is that sometimes the waiting time for support is not ideal.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
Freshdesk has allowed you to provide customer support by managing incoming emails and calls. Moreover, it has streamlined your ticketing system by organizing tickets into different folders, ultimately making your work easier.
Freshdesk stands out for its ability to categorize and manage tickets efficiently. Additionally, it offers various communication channels such as email, chat, and phone.
While Freshdesk is a good product overall, its interface is too simplistic for your liking.
Freshdesk helps users automate tasks, reduce ticket volume with a knowledge base, and generate reports for decision-making and service improvement. As a result, users can optimize their workflows, save time and resources, and enhance their service quality.
The top feature of Freshdesk is its user-friendly ticket system that suits both startups and larger companies worldwide. Its interface is highly intuitive, and it offers robust automation capabilities for ticket assignments, time-triggered actions, and notifications, among others. These functions enable users to save time on daily tasks, and generate and schedule reports based on various categories.
One disadvantage of Freshdesk is that sometimes the waiting time for support is not ideal.
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In our rating and review comparison of Avaya Experience Platform vs. Freshdesk, Avaya Experience Platform has 12 user reviews and Freshdesk has 10. The average star rating for Avaya Experience Platform is 4.33 while Freshdesk has an average rating of 4.3. Avaya Experience Platform has more positive reviews than Freshdesk. Comparing Avaya Experience Platform vs. Freshdesk reviews, Avaya Experience Platform has stronger overall reviews.
Avaya Experience Platform vs. Freshdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Supported Channels, Chat/IM Management, Customizable Items, Systems/Administrative, Workforce Optimization, Supported Technologies, After-Sales Service. In our feature comparison of Avaya Experience Platform vs. Freshdesk, Avaya Experience Platform offers more of the most popular features and tools than Freshdesk.
In our pricing comparison of Avaya Experience Platform vs. Freshdesk, Freshdesk's pricing starts at Free/month and is more affordable compared to Freshdesk's starting cost of Free/month.
Our comparison of Avaya Experience Platform vs. Freshdesk shows that Avaya Experience Platform scores higher in usability for learning curve, ease of admin. Freshdesk scores higher in ease of use, meets requirements, setup & support, quality of support, but Avaya Experience Platform has the best scores overall for system usability.
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