Avaya vs. Avoxi: Which is Best? - Wheelhouse

Avaya vs. Avoxi: Which is Best?

Avaya vs. Avoxi Best Overall: Avaya

In our comparison of Avaya vs. Avoxi, Avaya is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya Quick Info
7 Reviews
WH Score:
7.9
Pricing Score:
4.8
Feature Score:
1.3
Usability Score:
6.4
Company Size:All Sizes
Platforms:
Avoxi Quick Info
0 Reviews
WH Score:
7.9
Pricing Score:
7.2
Feature Score:
4.5
Usability Score:
0.0
Company Size:All Sizes
Platforms:

Pricing

Avaya Pricing
Digital
$41
per user / per month
Voice
$71
per user / per month
All Media
$106
per user / per month
Create Your Own
N/A
per user / per month
Avoxi Pricing
AVOXI Contact
$19.99
per user / per month
AVOXI Enterprise
$39.99
per user / per month

Features

Avaya Features
  • Call Recording
  • Customer Satisfaction Reporting
  • Real-Time Dashboards
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
  • CTI (Computer Telephony Integration)
  • Voice
  • SMS
  • Email
  • Live Chat
  • Auto Dialer
  • Speed Dial
  • Preview Dialer
  • Predictive Dialer
  • Biometric Authentication
Avoxi Features
  • Call Recording
  • Customer Satisfaction Reporting
  • Real-Time Dashboards
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
  • CTI (Computer Telephony Integration)
  • Voice
  • SMS
  • Email
  • Live Chat
  • Auto Dialer
  • Speed Dial
  • Preview Dialer
  • Predictive Dialer
  • Biometric Authentication

Pros & Cons

Avaya Pros & Cons
Pros
  • Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
Cons
  • To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
Avoxi Pros & Cons
Pros
    Cons

      Reviews

      Avaya Reviews
      Top Favorable Review
      O
      Oscar
      Reviewed on Jul 2, 2021

      Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.

      Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.

      To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).

      Top Crtitical Review
      O
      Oscar
      Reviewed on Jul 2, 2021

      Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.

      Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.

      To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).

      Avoxi Reviews
      Top Favorable Review

      N/A

      Top Crtitical Review

      N/A

      Alternatives

      Avaya Alternatives
      5.8
      Avoxi Alternatives
      5.8

      Add suggested to comparison

      Avaya vs. Avoxi: Detailed Comparison

      Avaya vs. Avoxi Top Ratings & Reviews: Avaya

      In our rating and review comparison of Avaya vs. Avoxi, Avaya has 7 user reviews and Avoxi has 0. The average star rating for Avaya is 4.28 while Avoxi has an average rating of 0.0. Avaya has more positive reviews than Avoxi. Comparing Avaya vs. Avoxi reviews, Avaya has stronger overall reviews.

      Avaya vs. Avoxi Best Features & Functionality: Avoxi

      Avaya vs. Avoxi both offer a strong set of features and functionality including Service Terms Offered, Support Features, Reporting & Analytics, Inbound Communications, Outbound Communications, Integrations, Security/Compliance, Core Features, Omni-Channel Routing, Workforce Optimization, After-Sales Service. In our feature comparison of Avaya vs. Avoxi, Avoxi offers more of the most popular features and tools than Avaya.

      Avaya vs. Avoxi Best Pricing: Avaya

      In our pricing comparison of Avaya vs. Avoxi, Avaya's pricing starts at $41/month and is more affordable compared to Avoxi's starting cost of $19.99/month.

      Avaya vs. Avoxi Best Usability: Avaya

      Our comparison of Avaya vs. Avoxi shows that Avaya scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. Avoxi scores higher in , but Avaya has the best scores overall for system usability.