In our comparison of Ameyo vs. Nextiva, Nextiva is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.
The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.
To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.
Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.
The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.
Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.
To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.
Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
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In our rating and review comparison of Ameyo vs. Nextiva, Nextiva has 66 user reviews and Ameyo has 8. The average star rating for Nextiva is 4.34 while Ameyo has an average rating of 3.87. Nextiva has more positive reviews than Ameyo. Comparing Ameyo vs. Nextiva reviews, Nextiva has stronger overall reviews.
Ameyo vs. Nextiva both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Helpdesk Features, Remote Support Features, Reporting & Analytics, Supported Channels, Device Management, Chat/IM Management, Conferencing Capabilities, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Governance, Risk, & Compliance (GRC), Third-Party Integrations, Course Management, After-Sales Service, Report Management. In our feature comparison of Ameyo vs. Nextiva, Ameyo offers more of the most popular features and tools than Nextiva.
In our pricing comparison of Ameyo vs. Nextiva, Nextiva's pricing starts at $17.95/month and is more affordable compared to Nextiva's starting cost of $17.95/month.
Our comparison of Ameyo vs. Nextiva shows that Nextiva scores higher in usability for learning curve, setup & support. Ameyo scores higher in ease of use, meets requirements, quality of support, ease of admin, but Nextiva has the best scores overall for system usability.
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