Allworx vs. RingEX: Which is Best? - Wheelhouse

Allworx vs. RingEX: Which is Best?

Allworx vs. RingEX Best Overall: RingEX

In our comparison of Allworx vs. RingEX, RingEX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Allworx Quick Info
WH Score:
8.2
Pricing Score:
7.5
Feature Score:
7.7
Usability Score:
8.0
Company Size:All Sizes
Platforms:
RingEX Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Allworx Pricing
Price Range
Contact Us

* Vendor does not share prices.

RingEX Pricing
Core
$20
per user / per month
Advanced
$25
per user / per month
Ultra
$35
per user / per month

Features

Allworx Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
RingEX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute

Pros & Cons

Allworx Pros & Cons
Pros
  • Installing it is simple, it is inexpensive, and every department can have disparate setups on their phones as settings are customizable.
Cons
    RingEX Pros & Cons
    Pros
    • RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
    • As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
    • RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
    • It also comes with a handy screen-sharing feature which my co-workers and I find very useful
    • I LOVE this program!.
    Cons
    • It relies too much on your wi-fi
    • You can only go as far as 3 months for recorded calls.

    Reviews

    Allworx Reviews
    Top Favorable Review
    K
    Kenneth
    Reviewed on Jul 2, 2021

    It was initially difficult to begin using this software and to keep the availability of reps in queues shutting the server required some customization

    Installing it is simple, it is inexpensive, and every department can have disparate setups on their phones as settings are customizable.

    The calls that this system can handle are minimal. You require another phone server if you want more than 10 queues since that’s the maximum number of queues.

    Top Critical Review
    V
    Valerie
    Reviewed on Jul 2, 2021

    Great features and gets the job done

    Very helpful, collaborative, has plenty of diverse features and function that make communication in a business environment easy and effectual, has a desktop app that lets you see on the screen of the computer incoming and outgoing calls and the availability of other persons in your network. Tracing your employee’s calls is equally possible using Allworx.

    RingEX Reviews
    Top Favorable Review
    D
    David
    Reviewed on Jul 2, 2021

    RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

    RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!

    No complaints so far. RingCentral has been nothing short of amazing.

    Top Critical Review
    M
    Maria
    Reviewed on Jul 2, 2021

    Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.

    I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.

    It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.

    Alternatives

    Allworx Alternatives
    RingEX Alternatives
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    Allworx vs. RingEX: Detailed Comparison

    Allworx vs. RingEX Top Ratings & Reviews: RingEX

    In our rating and review comparison of Allworx vs. RingEX, RingEX has 46 user reviews and Allworx has 6. The average star rating for RingEX is 4.19 while Allworx has an average rating of 4.16. RingEX has more positive reviews than Allworx. Comparing Allworx vs. RingEX reviews, RingEX has stronger overall reviews.

    Allworx vs. RingEX Best Features & Functionality: RingEX

    Allworx vs. RingEX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Collaboration Tools, Language & Speech, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Allworx vs. RingEX, RingEX offers more of the most popular features and tools than Allworx.

    Allworx vs. RingEX Best Pricing: RingEX

    In our pricing comparison of Allworx vs. RingEX, RingEX's pricing starts at $20/month and is more affordable compared to RingEX's starting cost of $20/month.

    Allworx vs. RingEX Best Usability: RingEX

    Our comparison of Allworx vs. RingEX shows that RingEX scores higher in usability for learning curve, setup & support, ease of admin. Allworx scores higher in ease of use, meets requirements, quality of support, but RingEX has the best scores overall for system usability.

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