Alliance Phones vs. GoToConnect: Which is Best?

Alliance Phones vs. GoToConnect: Which is Best?

Alliance Phones vs. GoToConnect Best Overall: GoToConnect

In our comparison of Alliance Phones vs. GoToConnect, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Alliance Phones Quick Info
WH Score:
7.9
Pricing Score:
7.8
Feature Score:
8.3
Usability Score:
7.1
Company Size:Small Business, Mid Market
Platforms:
GoToConnect Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Alliance Phones Pricing
Easy Plus
$29.97
per user / per month
Simplicity Plus
$24.97
per user / per month
Effortless Plus
$19.97
per user / per month
GoToConnect Pricing
Basic
$27
per user / per month
Standard
$32
per user / per month

Features

Alliance Phones Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Local Minutes
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)
  • Caller ID
GoToConnect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Local Minutes
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)
  • Caller ID

Pros & Cons

Alliance Phones Pros & Cons
Pros
  • Before deciding to switch to Alliance Phones we were facing a lot of problems with our previous phone system
  • The provider asked us to change the router as we were suffering from poor voice quality and call-droppings
  • At that point, we decided to change our services and go for Alliance Phones
  • Their team worked exclusively and quickly to solve our issues within 2 minutes
  • They did something with our existing router telling us about an option being there
  • Since then, we didn’t face any kind of issues though we didn’t install or change anything in our office
  • Thank you!.
Cons
  • Though I know it takes at least 10 working days for transferring phone numbers from one service provider to another, I want this to be doine asap.
GoToConnect Pros & Cons
Pros
  • Voice quality is good and can be set up easily but has a learning curve.
Cons
  • I don't have any cons.

Reviews

Alliance Phones Reviews
Top Favorable Review
D
Debbie
Reviewed on Jul 2, 2021

Before deciding to switch to Alliance Phones we were facing a lot of problems with our previous phone system. The provider asked us to change the router as we were suffering from poor voice quality and call-droppings. At that point, we decided to change our services and go for Alliance Phones. Their team worked exclusively and quickly to solve our issues within 2 minutes. They did something with our existing router telling us about an option being there. Since then, we didn’t face any kind of issues though we didn’t install or change anything in our office. Thank you!

Though I know it takes at least 10 working days for transferring phone numbers from one service provider to another, I want this to be doine asap.

Top Critical Review
D
Debbie
Reviewed on Jul 2, 2021

Before deciding to switch to Alliance Phones we were facing a lot of problems with our previous phone system. The provider asked us to change the router as we were suffering from poor voice quality and call-droppings. At that point, we decided to change our services and go for Alliance Phones. Their team worked exclusively and quickly to solve our issues within 2 minutes. They did something with our existing router telling us about an option being there. Since then, we didn’t face any kind of issues though we didn’t install or change anything in our office. Thank you!

Though I know it takes at least 10 working days for transferring phone numbers from one service provider to another, I want this to be doine asap.

GoToConnect Reviews
Top Favorable Review
R
Richard
Reviewed on Jul 2, 2021

Voice quality is good and can be set up easily but has a learning curve.

Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.

Top Critical Review
J
Jessie
Reviewed on Jul 2, 2021

We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.

I don't have any cons.

Alternatives

Alliance Phones Alternatives
GoToConnect Alternatives
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Alliance Phones vs. GoToConnect: Detailed Comparison

Alliance Phones vs. GoToConnect Top Ratings & Reviews: Alliance Phones

In our rating and review comparison of Alliance Phones vs. GoToConnect, Alliance Phones has 2 user reviews and GoToConnect has 35. The average star rating for Alliance Phones is 4.5 while GoToConnect has an average rating of 4.45. Alliance Phones has more positive reviews than GoToConnect. Comparing Alliance Phones vs. GoToConnect reviews, Alliance Phones has stronger overall reviews.

Alliance Phones vs. GoToConnect Best Features & Functionality: Alliance Phones

Alliance Phones vs. GoToConnect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Language & Speech, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of Alliance Phones vs. GoToConnect, Alliance Phones offers more of the most popular features and tools than GoToConnect.

Alliance Phones vs. GoToConnect Best Pricing: GoToConnect

In our pricing comparison of Alliance Phones vs. GoToConnect, GoToConnect's pricing starts at $27/month and is more affordable compared to Alliance Phones's starting cost of $29.97/month.

Alliance Phones vs. GoToConnect Best Usability: GoToConnect

Our comparison of Alliance Phones vs. GoToConnect shows that GoToConnect scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Alliance Phones scores higher in meets requirements, but GoToConnect has the best scores overall for system usability.

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