GoToConnect vs. Mitel: Which is Best? - Wheelhouse

GoToConnect vs. Mitel: Which is Best?

GoToConnect vs. Mitel Best Overall: GoToConnect

In our comparison of GoToConnect vs. Mitel, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

GoToConnect Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

GoToConnect Pricing
Basic
$27
per user / per month
Standard
$32
per user / per month
Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

GoToConnect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding

Pros & Cons

GoToConnect Pros & Cons
Pros
  • Voice quality is good and can be set up easily but has a learning curve.
Cons
  • I don't have any cons.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

GoToConnect Reviews
Top Favorable Review
R
Richard
Reviewed on Jul 2, 2021

Voice quality is good and can be set up easily but has a learning curve.

Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.

Top Critical Review
J
Jessie
Reviewed on Jul 2, 2021

We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.

I don't have any cons.

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

GoToConnect Alternatives
Mitel Alternatives
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GoToConnect vs. Mitel: Detailed Comparison

GoToConnect vs. Mitel Top Ratings & Reviews: GoToConnect

In our rating and review comparison of GoToConnect vs. Mitel, GoToConnect has 35 user reviews and Mitel has 27. The average star rating for GoToConnect is 4.45 while Mitel has an average rating of 4.18. GoToConnect has more positive reviews than Mitel. Comparing GoToConnect vs. Mitel reviews, GoToConnect has stronger overall reviews.

GoToConnect vs. Mitel Best Features & Functionality: GoToConnect

GoToConnect vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Appointments/Scheduling, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of GoToConnect vs. Mitel, GoToConnect offers more of the most popular features and tools than Mitel.

GoToConnect vs. Mitel Best Pricing: Mitel

In our pricing comparison of GoToConnect vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

GoToConnect vs. Mitel Best Usability: GoToConnect

Our comparison of GoToConnect vs. Mitel shows that GoToConnect scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. Mitel scores higher in setup & support, quality of support, but GoToConnect has the best scores overall for system usability.

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