GoToConnect vs. KnowBe4: Which is Best? - Wheelhouse

GoToConnect vs. KnowBe4: Which is Best?

GoToConnect vs. KnowBe4 Best Overall: GoToConnect

In our comparison of GoToConnect vs. KnowBe4, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

GoToConnect Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:
KnowBe4 Quick Info
WH Score:
7.8
Pricing Score:
7.6
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

GoToConnect Pricing
Basic
$27
per user / per month
Standard
$32
per user / per month
KnowBe4 Pricing
Silver
$0.9
per user / per month
Gold
$1.05
per user / per month
Platinum
$1.2
per user / per month
Diamond
$1.7
per user / per month

Features

GoToConnect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • Paging
  • Web Security
  • Attack Surface Monitoring
  • Adversary Simulation (Red Teaming)
KnowBe4 Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • Paging
  • Web Security
  • Attack Surface Monitoring
  • Adversary Simulation (Red Teaming)

Pros & Cons

GoToConnect Pros & Cons
Pros
  • Voice quality is good and can be set up easily but has a learning curve.
Cons
  • I don't have any cons.
KnowBe4 Pros & Cons
Pros
  • One thing I particularly enjoyed was the way the video on cyber security was structured, with short and engaging segments
  • The video quality and accompanying images were excellent.
Cons
  • I was not a fan of the consistent use of the phrase "bad guys" when referring to cyber criminals.

Reviews

GoToConnect Reviews
Top Favorable Review
R
Richard
Reviewed on Jul 2, 2021

Voice quality is good and can be set up easily but has a learning curve.

Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.

Top Critical Review
J
Jessie
Reviewed on Jul 2, 2021

We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.

I don't have any cons.

KnowBe4 Reviews
Top Favorable Review
J
Jamie
Reviewed on Jul 2, 2021

I found KnowBe4 to be user-friendly and interesting. I was impressed by the quality of the content.

One thing I particularly enjoyed was the way the video on cyber security was structured, with short and engaging segments. The video quality and accompanying images were excellent.

I was not a fan of the consistent use of the phrase "bad guys" when referring to cyber criminals.

Top Critical Review
J
Jamie
Reviewed on Jul 2, 2021

I found KnowBe4 to be user-friendly and interesting. I was impressed by the quality of the content.

One thing I particularly enjoyed was the way the video on cyber security was structured, with short and engaging segments. The video quality and accompanying images were excellent.

I was not a fan of the consistent use of the phrase "bad guys" when referring to cyber criminals.

Alternatives

GoToConnect Alternatives
KnowBe4 Alternatives
8.3
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GoToConnect vs. KnowBe4: Detailed Comparison

GoToConnect vs. KnowBe4 Top Ratings & Reviews: KnowBe4

In our rating and review comparison of GoToConnect vs. KnowBe4, KnowBe4 has 2 user reviews and GoToConnect has 35. The average star rating for KnowBe4 is 4.5 while GoToConnect has an average rating of 4.45. KnowBe4 has more positive reviews than GoToConnect. Comparing GoToConnect vs. KnowBe4 reviews, KnowBe4 has stronger overall reviews.

GoToConnect vs. KnowBe4 Best Features & Functionality: KnowBe4

GoToConnect vs. KnowBe4 both offer a strong set of features and functionality including Cybersecurity Features, Collaboration Tools, Reporting & Analytics, Identity and Access Management (IAM), Password Management, Cybersecurity Protection Types, Customizable Items, Systems/Administrative, Integration Options, Third-Party Integrations, Supported Technologies, After-Sales Service. In our feature comparison of GoToConnect vs. KnowBe4, KnowBe4 offers more of the most popular features and tools than GoToConnect.

GoToConnect vs. KnowBe4 Best Pricing: KnowBe4

In our pricing comparison of GoToConnect vs. KnowBe4, KnowBe4's pricing starts at $0.9/month and is more affordable compared to GoToConnect's starting cost of $27/month.

GoToConnect vs. KnowBe4 Best Usability: KnowBe4

Our comparison of GoToConnect vs. KnowBe4 shows that KnowBe4 scores higher in usability for ease of use, meets requirements. GoToConnect scores higher in learning curve, setup & support, quality of support, ease of admin, but KnowBe4 has the best scores overall for system usability.

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