8x8 X Series vs. Zoom: Which is Best? - Wheelhouse

8x8 X Series vs. Zoom: Which is Best?

8x8 X Series vs. Zoom Best Overall: Zoom

In our comparison of 8x8 X Series vs. Zoom, Zoom is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Zoom Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Zoom Pricing
Basic
Free
per host / per year
Pro
$149.9
per host / per year
Business
$199.9
per host / per year
Enterprise
Contact Us

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Zoom Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Zoom Pros & Cons
Pros
  • Joining a Zoom meeting is the easiest I have ever come across
  • Sharing the screen is very easy and we can also see who is participating in the meeting
  • The audio quality is.
Cons
  • Poor sound quality at times.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Zoom Reviews
Top Favorable Review
J
John
Reviewed on Jul 2, 2021

Zoom has made it possible for us to have seamless virtual meetings with many of our external business partners and service providers.

Joining a Zoom meeting is the easiest I have ever come across. Sharing the screen is very easy and we can also see who is participating in the meeting. The audio quality is

Zoom provides perfect meetings. The audio connection is of utmost importance for any virtual meeting and Zoom provides the best quality audio. So, there are no complaints about it.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

This system has enabled us offer coaching in disparate places.

Has great audio and video quality capable for HD videos, links with all platforms and devices.

Poor sound quality at times.

Alternatives

8x8 X Series Alternatives
Zoom Alternatives
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8x8 X Series vs. Zoom: Detailed Comparison

8x8 X Series vs. Zoom Top Ratings & Reviews: Zoom

In our rating and review comparison of 8x8 X Series vs. Zoom, Zoom has 526 user reviews and 8x8 X Series has 74. The average star rating for Zoom is 4.64 while 8x8 X Series has an average rating of 3.77. Zoom has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Zoom reviews, Zoom has stronger overall reviews.

8x8 X Series vs. Zoom Best Features & Functionality: Zoom

8x8 X Series vs. Zoom both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Recording , Collaboration Tools, Customizable Items, Language & Speech, Enhancements & Personalization, Systems/Administrative, Sync/Refresh, Cybersecurity Features, After-Sales Service, Limits. In our feature comparison of 8x8 X Series vs. Zoom, Zoom offers more of the most popular features and tools than 8x8 X Series.

8x8 X Series vs. Zoom Best Pricing: Zoom

In our pricing comparison of 8x8 X Series vs. Zoom, Zoom's pricing starts at Free/month and is more affordable compared to Zoom's starting cost of Free/month.

8x8 X Series vs. Zoom Best Usability: Zoom

Our comparison of 8x8 X Series vs. Zoom shows that Zoom scores higher in usability for meets requirements, setup & support, quality of support, ease of admin. 8x8 X Series scores higher in ease of use, learning curve, but Zoom has the best scores overall for system usability.

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