8x8 X Series vs. Adobe Connect: Which is Best?

8x8 X Series vs. Adobe Connect: Which is Best?

8x8 X Series vs. Adobe Connect Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. Adobe Connect, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Adobe Connect Quick Info
WH Score:
8.7
Pricing Score:
8.1
Feature Score:
7.9
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Adobe Connect Pricing
Small Meetings
Free
per host / per month
Meetings
$50
per host / per month
Webinars & Learning
$130
per host / per month

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Adobe Connect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Adobe Connect Pros & Cons
Pros
  • Navigation is easy and the use is convenient
  • The ease of use is the hallmark of this software
  • For a meeting with more than forty participants, it works well.
Cons
  • Awful recording quality, it is impossible to send bulky files, and chatting is interfered with easily.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Adobe Connect Reviews
Top Favorable Review
D
David
Reviewed on Jul 2, 2021

Navigation is easy and the use is convenient. The ease of use is the hallmark of this software. For a meeting with more than forty participants, it works well.

No cons as it works great. Sometimes a restart is needed to do the work.

Top Critical Review
M
Mike
Reviewed on Jul 2, 2021

Adobe Connect for video sessions, recording meetings and watching other user’s screens is possible, and it has modern interface, chat features, etc.

Awful recording quality, it is impossible to send bulky files, and chatting is interfered with easily.

Alternatives

8x8 X Series Alternatives
Adobe Connect Alternatives
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8x8 X Series vs. Adobe Connect: Detailed Comparison

8x8 X Series vs. Adobe Connect Top Ratings & Reviews: Adobe Connect

In our rating and review comparison of 8x8 X Series vs. Adobe Connect, Adobe Connect has 137 user reviews and 8x8 X Series has 74. The average star rating for Adobe Connect is 4.50 while 8x8 X Series has an average rating of 3.77. Adobe Connect has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Adobe Connect reviews, Adobe Connect has stronger overall reviews.

8x8 X Series vs. Adobe Connect Best Features & Functionality: 8x8 X Series

8x8 X Series vs. Adobe Connect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Adobe Connect, 8x8 X Series offers more of the most popular features and tools than Adobe Connect.

8x8 X Series vs. Adobe Connect Best Pricing: Adobe Connect

In our pricing comparison of 8x8 X Series vs. Adobe Connect, Adobe Connect's pricing starts at Free/month and is more affordable compared to Adobe Connect's starting cost of Free/month.

8x8 X Series vs. Adobe Connect Best Usability: 8x8 X Series

Our comparison of 8x8 X Series vs. Adobe Connect shows that 8x8 X Series scores higher in usability for ease of use, meets requirements, setup & support. Adobe Connect scores higher in learning curve, quality of support, ease of admin, but 8x8 X Series has the best scores overall for system usability.

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