8x8 X Series vs. Fusion Connect: Which is Best?

8x8 X Series vs. Fusion Connect: Which is Best?

8x8 X Series vs. Fusion Connect Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. Fusion Connect, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Fusion Connect Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Fusion Connect Pricing
Price Range
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* Vendor does not share prices.

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Fusion Connect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Fusion Connect Pros & Cons
Pros
  • Easy to deploy, feature rich, and smooth to use.
Cons
  • Not secure enough, and not cost effective.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Fusion Connect Reviews
Top Favorable Review
V
Vicky
Reviewed on Jul 2, 2021

For our remote teams, FusionWorks UC One was a simple and efficient solution. The software offers all the capabilities you require and was simple to deploy. It easily combines with the Windows application, mobile app, and actual phone. For more installation and onboarding choices, I'd want to see a Windows app from the Microsoft store. Some settings can be a little challenging to locate.

Easy to deploy, feature rich, and smooth to use

No windows app in microsoft store

Top Critical Review
C
Claudette
Reviewed on Jul 2, 2021

I used Fusion Private/Hybrid Cloud in a previous web application project to backup data to a different hosted environment. This solution is easy to learn and use, and it offers a variety of features, such as no IT infrastructure costs, reduced complexity, high scalability, and easy data archiving. However, it can be improved in some areas, such as security, infrastructure visibility, and cost-effectiveness.

Easy to use, user friendly and feature rich

Not secure enough, and not cost effective

Alternatives

8x8 X Series Alternatives
Fusion Connect Alternatives
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8x8 X Series vs. Fusion Connect: Detailed Comparison

8x8 X Series vs. Fusion Connect Top Ratings & Reviews: Fusion Connect

In our rating and review comparison of 8x8 X Series vs. Fusion Connect, Fusion Connect has 9 user reviews and 8x8 X Series has 74. The average star rating for Fusion Connect is 4.33 while 8x8 X Series has an average rating of 3.77. Fusion Connect has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Fusion Connect reviews, Fusion Connect has stronger overall reviews.

8x8 X Series vs. Fusion Connect Best Features & Functionality: 8x8 X Series

8x8 X Series vs. Fusion Connect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Fusion Connect, 8x8 X Series offers more of the most popular features and tools than Fusion Connect.

8x8 X Series vs. Fusion Connect Best Pricing: Fusion Connect

In our pricing comparison of 8x8 X Series vs. Fusion Connect, Fusion Connect's pricing starts at N/A/month and is more affordable compared to Fusion Connect's starting cost of N/A/month.

8x8 X Series vs. Fusion Connect Best Usability: 8x8 X Series

Our comparison of 8x8 X Series vs. Fusion Connect shows that 8x8 X Series scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Fusion Connect scores higher in ease of admin, but 8x8 X Series has the best scores overall for system usability.

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