In our comparison of 8x8 X Series vs. Evolve IP, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.
I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.
The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.
Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.
Terrible sound quality-too much noise in the background, the system crashes often, etc.
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.
I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.
The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.
This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.
Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.
Terrible sound quality-too much noise in the background, the system crashes often, etc.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
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In our rating and review comparison of 8x8 X Series vs. Evolve IP, 8x8 X Series has 74 user reviews and Evolve IP has 3. The average star rating for 8x8 X Series is 3.77 while Evolve IP has an average rating of 2.33. 8x8 X Series has more positive reviews than Evolve IP. Comparing 8x8 X Series vs. Evolve IP reviews, 8x8 X Series has stronger overall reviews.
8x8 X Series vs. Evolve IP both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Language & Speech, Customizable Items, Drag-and-Drop Builders/Designers, Workflow Automation, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service. In our feature comparison of 8x8 X Series vs. Evolve IP, Evolve IP offers more of the most popular features and tools than 8x8 X Series.
In our pricing comparison of 8x8 X Series vs. Evolve IP, Evolve IP's pricing starts at N/A/month and is more affordable compared to Evolve IP's starting cost of N/A/month.
Our comparison of 8x8 X Series vs. Evolve IP shows that Evolve IP scores higher in usability for ease of use, meets requirements, setup & support. 8x8 X Series scores higher in learning curve, quality of support, ease of admin, but Evolve IP has the best scores overall for system usability.
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