8x8 X Series vs. Dialpad: Which is Best? - Wheelhouse

8x8 X Series vs. Dialpad: Which is Best?

8x8 X Series vs. Dialpad Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. Dialpad, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Dialpad Quick Info
WH Score:
8.0
Pricing Score:
7.6
Feature Score:
7.5
Usability Score:
7.2
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Dialpad Pricing
Standard
$15
per user / per month
Pro
$25
per user / per month
Enterprise
Contact Us

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Dialpad Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Dialpad Pros & Cons
Pros
  • Simple to use, feature rich and efficient.
Cons
  • Android UI is bad.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Dialpad Reviews
Top Favorable Review
B
Blanca
Reviewed on Jul 2, 2021

This all-in-one program is reliable, expert, and easy to use. Regardless of your level of technical proficiency, it can assist you with any task, so I heartily suggest it to everyone. It is an excellent tool for both personal and business use.

Simple to use, feature rich and efficient

None

Top Critical Review
J
Jeanne
Reviewed on Jul 2, 2021

Dialpad Talk is a Voice Intelligence (VI) calling tool that facilitates conversation tracking and understanding of various accents. The user interface for Android users is the only thing I would like to see enhanced.

Voice inetlligence and accurate

Android UI is bad

Alternatives

8x8 X Series Alternatives
Dialpad Alternatives
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8x8 X Series vs. Dialpad: Detailed Comparison

8x8 X Series vs. Dialpad Top Ratings & Reviews: Dialpad

In our rating and review comparison of 8x8 X Series vs. Dialpad, Dialpad has 13 user reviews and 8x8 X Series has 74. The average star rating for Dialpad is 3.84 while 8x8 X Series has an average rating of 3.77. Dialpad has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Dialpad reviews, Dialpad has stronger overall reviews.

8x8 X Series vs. Dialpad Best Features & Functionality: 8x8 X Series

8x8 X Series vs. Dialpad both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Dialpad, 8x8 X Series offers more of the most popular features and tools than Dialpad.

8x8 X Series vs. Dialpad Best Pricing: Dialpad

In our pricing comparison of 8x8 X Series vs. Dialpad, Dialpad's pricing starts at $15/month and is more affordable compared to 8x8 X Series's starting cost of $24/month.

8x8 X Series vs. Dialpad Best Usability: 8x8 X Series

Our comparison of 8x8 X Series vs. Dialpad shows that 8x8 X Series scores higher in usability for ease of use, learning curve, setup & support, quality of support. Dialpad scores higher in meets requirements, ease of admin, but 8x8 X Series has the best scores overall for system usability.

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