In our comparison of 8x8 Contact Center vs. Hermes360, 8x8 Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.
This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.
One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
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In our rating and review comparison of 8x8 Contact Center vs. Hermes360, Hermes360 has 1 user reviews and 8x8 Contact Center has 7. The average star rating for Hermes360 is 5 while 8x8 Contact Center has an average rating of 4. Hermes360 has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Hermes360 reviews, Hermes360 has stronger overall reviews.
8x8 Contact Center vs. Hermes360 both offer a strong set of features and functionality including Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Supported Channels, Conferencing Capabilities, Remote Support Features, Reporting & Analytics, Language & Speech, Enhancements & Personalization, Customizable Items, Collaboration Tools, Systems/Administrative, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Microsoft 365, Compliance Accreditations, Course Management, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Hermes360, 8x8 Contact Center offers more of the most popular features and tools than Hermes360.
In our pricing comparison of 8x8 Contact Center vs. Hermes360, Hermes360's pricing starts at N/A/month and is more affordable compared to Hermes360's starting cost of N/A/month.
Our comparison of 8x8 Contact Center vs. Hermes360 shows that 8x8 Contact Center scores higher in usability for ease of use, learning curve, ease of admin. Hermes360 scores higher in meets requirements, but 8x8 Contact Center has the best scores overall for system usability.
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