In our comparison of 8x8 Contact Center vs. Unify OpenScape, 8x8 Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
N/A
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
N/A
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
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In our rating and review comparison of 8x8 Contact Center vs. Unify OpenScape, 8x8 Contact Center has 7 user reviews and Unify OpenScape has 0. The average star rating for 8x8 Contact Center is 4 while Unify OpenScape has an average rating of 0.0. 8x8 Contact Center has more positive reviews than Unify OpenScape. Comparing 8x8 Contact Center vs. Unify OpenScape reviews, 8x8 Contact Center has stronger overall reviews.
8x8 Contact Center vs. Unify OpenScape both offer a strong set of features and functionality including Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Supported Channels, Conferencing Capabilities, Remote Support Features, Reporting & Analytics, Language & Speech, Enhancements & Personalization, Customizable Items, Collaboration Tools, Systems/Administrative, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Microsoft 365, Compliance Accreditations, Course Management, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Unify OpenScape, 8x8 Contact Center offers more of the most popular features and tools than Unify OpenScape.
In our pricing comparison of 8x8 Contact Center vs. Unify OpenScape, Unify OpenScape's pricing starts at N/A/month and is more affordable compared to Unify OpenScape's starting cost of N/A/month.
Our comparison of 8x8 Contact Center vs. Unify OpenScape shows that 8x8 Contact Center scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. Unify OpenScape scores higher in , but 8x8 Contact Center has the best scores overall for system usability.
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