In our comparison of 8x8 Contact Center vs. Twilio Flex, Twilio Flex is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
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In our rating and review comparison of 8x8 Contact Center vs. Twilio Flex, Twilio Flex has 14 user reviews and 8x8 Contact Center has 7. The average star rating for Twilio Flex is 4.14 while 8x8 Contact Center has an average rating of 4. Twilio Flex has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Twilio Flex reviews, Twilio Flex has stronger overall reviews.
8x8 Contact Center vs. Twilio Flex both offer a strong set of features and functionality including Call Management & Administration, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies, Limits. In our feature comparison of 8x8 Contact Center vs. Twilio Flex, Twilio Flex offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Twilio Flex, Twilio Flex's pricing starts at Free/month and is more affordable compared to Twilio Flex's starting cost of Free/month.
Our comparison of 8x8 Contact Center vs. Twilio Flex shows that Twilio Flex scores higher in usability for ease of use, setup & support, quality of support. 8x8 Contact Center scores higher in meets requirements, learning curve, ease of admin, but Twilio Flex has the best scores overall for system usability.
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