In our comparison of 8x8 Contact Center vs. Liveops, Liveops is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.
The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.
Its high configurability empowers me to create unique processes.
None
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.
The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.
The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.
Its high configurability empowers me to create unique processes.
None
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In our rating and review comparison of 8x8 Contact Center vs. Liveops, Liveops has 5 user reviews and 8x8 Contact Center has 7. The average star rating for Liveops is 4.4 while 8x8 Contact Center has an average rating of 4. Liveops has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Liveops reviews, Liveops has stronger overall reviews.
8x8 Contact Center vs. Liveops both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Conferencing Capabilities, Language & Speech, Customizable Items, Systems/Administrative, Cybersecurity Features, Course Management, Workforce Optimization, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Liveops, Liveops offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Liveops, Liveops's pricing starts at N/A/month and is more affordable compared to Liveops's starting cost of N/A/month.
Our comparison of 8x8 Contact Center vs. Liveops shows that Liveops scores higher in usability for learning curve. 8x8 Contact Center scores higher in ease of use, meets requirements, ease of admin, but Liveops has the best scores overall for system usability.
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